Help & Support
Answers, account shortcuts, and a direct line to our team so you can focus on your body, your breath, and your reset.
Support promise
Real people, clear next steps
Support Channels
Send a support request
Best for billing, purchases, login issues, program access, app playback, and anything that needs account context.
Open support form ›Email our team
Prefer email? Send details, screenshots, order numbers, and the email tied to your account.
support@humangarage.net ›Explore account tools
Most subscription, order, receipt, profile, and security tasks can be handled inside your account.
Go to account ›Quick Actions
Troubleshooting
Program access
Sign in with the checkout email, open My Programs, refresh once, then contact support with your receipt if access is still missing.
Open ›Billing and receipts
Use Billing for subscriptions and Orders for receipts. Include the checkout email and purchase date when asking for help.
Open ›Playback issues
Refresh, switch networks, disable aggressive browser extensions, and include the lesson title plus device details if it persists.
Open ›Frequently Asked
What is the fastest way to get help?⌄
Use the support form and include the email on your account, the page or program you were using, screenshots if relevant, and any order or receipt information. This keeps your request in the support queue with the right context.
What's included with HG+?⌄
HG+ includes access to the Human Garage library, founder teachings, masterclasses, weekly meetups, and member-only offers.
How do I cancel or change my HG+ plan?⌄
Open Account > Billing to manage your subscription. If your subscription is managed by Stripe, use the billing portal button there. Changes apply to your next billing cycle unless noted otherwise.
My payment failed or my card was declined.⌄
Check that your card details, ZIP/postal code, and bank authorization are correct. If the card still fails, try another payment method or contact your bank. If you were charged but access did not unlock, send support your checkout email and receipt.
Where do I find the programs I've purchased?⌄
Your purchased content is in Account > My Programs. Sign in with the same email used at checkout. HG+ members also see included content there.
I bought a program but it is not in My Programs.⌄
First confirm you are signed in with the checkout email. Then refresh My Programs. Some purchases can take a minute to sync after checkout. If it still does not appear, send support the checkout email, receipt, and program name.
Can I watch sessions on mobile and desktop?⌄
Yes. You can access your eligible sessions anywhere you're logged in across web and supported mobile devices. Your progress syncs between devices on your account.
How do I update my name, email, or profile photo?⌄
Use your profile page in account settings to update your personal details.
I cannot sign in or I am not receiving login emails.⌄
Confirm you are using the same email tied to your purchase or membership. Check spam and promotions folders, then try again. If you still cannot get in, contact support with the email you are trying to use.
Where can I find receipts and past orders?⌄
Visit Account > Orders to review purchases and receipt details. If you need a receipt resent, contact support with the checkout email and approximate purchase date.
How do refunds work?⌄
Refund eligibility depends on the product, timing, and terms that applied at checkout. Send support your order details and the reason for the request so the team can review it.
A video won't play or keeps buffering.⌄
Refresh the page or app, switch networks, and retry. If the issue persists, share the session title, your device, and browser with support.
My lesson progress did not save.⌄
Make sure you are signed in, then reopen the lesson and let the video load fully. If progress still does not update, send support the program name, lesson title, device, and browser.
Where do I get help with supplement or shop orders?⌄
Start with Account > Orders if the order is tied to your account. For shipping, fulfillment, or address questions, contact support with the order number and shipping email.
Still Need Help?
Talk to our team
Can't find what you're looking for? Our support team reads every message and usually replies within one business day. Include your account email, screenshots, order numbers, and the exact page or lesson where the issue happened.
Support hours: Mon - Fri, 9am - 5pm PT
For privacy, never send full card numbers, passwords, or private health information. Our team only needs your account email, issue details, and relevant screenshots.